Privacy Policy
Effective Date: [06-02-2025]
At Heat-Exchanger USA (www.heat-exchangerusa.com), we respect your privacy and are committed to protecting any personal information you may provide through our website. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our site or contact us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing addresses, and payment details when placing an order or submitting an inquiry.
- Non-Personal Information: Browser type, IP address, device type, pages visited, and browsing behavior through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Respond to inquiries and provide customer service
- Send order updates, invoices, and promotional emails (with consent)
- Improve our website functionality and user experience
- Ensure website security and fraud prevention
3. Cookies and Tracking Technologies
Our site uses cookies and similar technologies to collect non-personal information. Cookies help us analyze traffic and remember user preferences. You may disable cookies in your browser settings, but some features of the site may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only with:
- Trusted third-party service providers (e.g., payment processors, shipping carriers)
- Government or legal authorities when required by law
5. Data Security
We implement standard security measures to protect your information. While no system is completely secure, we take appropriate precautions to prevent unauthorized access or data breaches.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Opt out of promotional emails at any time
- Request how your data is used or shared
To exercise these rights, contact us at: sales@boilerusa.com
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
For any questions regarding this Privacy Policy or your data, please contact:
Heat-Exchanger USA
Email: sales@boilerusa.com
Phone: (770-957-9599)